Terms of Service

1. Parties and Acceptance

These Terms of Service (‘Terms’) constitute a legally binding agreement between Stepping Stone Systems LLC, doing business as CrewPather (‘Company,’ ‘we,’ ‘us,’ or ‘our’), and the business entity or individual (‘Client’ or ‘you’) accessing or using the CrewPather platform.

Acceptance occurs when the Client: (a) checks the ‘I Agree’ checkbox during onboarding or registration; (b) clicks to accept on any order or payment page; or (c) pays a CrewPather invoice or completes a Stripe checkout that references these Terms. Acceptance on behalf of a company constitutes a representation that the individual has authority to bind that company.

All users of the Service, including CEO, HR Admin, Operations Admin, and field crew members, are bound by these Terms through their use of the platform.

2. Description of Service

CrewPather is a B2B SaaS workforce management platform designed for traffic control and flagging companies in the United States. The Service includes:

• Web-based dashboard for CEO, HR Admin, and Operations Admin roles
• Mobile application for field crew members (Android and iOS)
• Crew scheduling, drag-and-drop assignment management, and conflict detection
• Daily work log and expense tracking modules
• Real-time GPS-based crew and site tracking during active job sessions
• Crew Stability Index (CSI) reliability scoring
• In-app and SMS notifications via Twilio
• HR availability and compatibility management tools

We reserve the right to modify, add, or remove features of the Service at any time. We will endeavor to notify Clients of material changes in advance.

3. Account Setup and Access

3.1 Client Onboarding

Access to CrewPather is granted following successful onboarding by the Company. Each Client receives a unique Client ID. The CEO account is created by CrewPather and login credentials are delivered via email. The Client is responsible for the accuracy of all information provided during onboarding.

3.2 User Accounts

The CEO may create and manage accounts for HR Admins, Operations Admins, and field crew members within their organization. Each authorized user is responsible for maintaining the confidentiality of their login credentials.

3.3 Account Responsibilities

You agree to:

• Provide accurate, complete, and current information for all accounts
• Maintain the security of all login credentials and not share them between individuals
• Notify us immediately at support@crewpather.com of any unauthorized account access
• Ensure all users within your organization comply with these Terms
• Accept full responsibility for all actions taken by users under your Client account

3.4 No Transfer of Access

You may not assign, transfer, sublicense, or share access to the Service to any third party outside your organization without our prior written consent.

4. Subscription, Billing, and Payment

4.1 Free Trial

New Clients receive a 14-day free trial. No payment is required during the trial period. At the conclusion of the trial, continued use requires a paid subscription. We will send a payment link to activate the subscription. The Client's account becomes active upon successful payment.

4.2 Founding Customer Pricing

Clients who subscribe as Founding Customers (the first 10 paying customers) receive a price-locked rate for 12 months from the date of their first payment, provided their total user count (CEO + HR Admin + Operations Admin + Field Crew) does not exceed 100 users. If the user count exceeds 100, the account transitions to standard tiered pricing at the next billing cycle.

4.3 Billing Cycle

Subscriptions are billed monthly by default. Annual billing options may be available upon request. All payments are processed via Stripe. By subscribing, you authorize us to charge your designated payment method on each billing date.

4.4 Cancellation Policy

You may cancel your subscription at any time by providing written notice to support@crewpather.com. To avoid being charged for the next billing period, cancellation notice must be received at least 30 days before your next billing date.

• Monthly billing: Cancellation takes effect at the end of the current billing month. No refund for the current month.
• Annual billing: Pro-rata refund will be issued for unused complete months remaining in the annual term, calculated from the effective cancellation date.

4.5 Non-Payment & Late Fees

If payment is not received by the due date, we reserve the right to suspend access to the Service until payment is made. Repeated non-payment may result in permanent account termination. We are not liable for any loss or damage arising from suspension due to non-payment.

4.6 Price Changes

We reserve the right to change subscription pricing at any time. Founding Customer price locks are honored for the agreed term. All other Clients will receive at least 30 days written notice before any price increase takes effect.

4.7 Taxes

All fees are exclusive of applicable taxes. Client is responsible for any applicable sales, use, VAT, or similar taxes associated with the subscription.

5. Acceptable Use

You agree to use the Service only for lawful business purposes consistent with these Terms. You agree NOT to:

• Use the Service in violation of any applicable federal, state, or local law or regulation
• Attempt to gain unauthorized access to any portion of the Service, its servers, or systems
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service to transmit malicious code, viruses, or harmful software
• Interfere with or disrupt the performance, integrity, or availability of the Service
• Use the Service to build a competing or similar product
• Misrepresent your identity, affiliation, or authority
• Share login credentials between multiple individuals
• Use the Service for any High Risk Activities, including any activity where failure of the Service could lead to death, personal injury, or significant property damage

We reserve the right to suspend or terminate any account that we reasonably believe is being used in violation of these Terms, without prior notice, and without liability to the Client.

6. Ownership and Intellectual Property

6.1 Company Property

The CrewPather platform, including all software, code, features, designs, algorithms, trademarks, and content, is owned by Stepping Stone Systems LLC and protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership rights in the Service.

‘CrewPather’ and the CrewPather logo are trademarks of Stepping Stone Systems LLC. You may not use our trademarks without prior written permission.

6.2 Client Data

You retain ownership of all data, content, and information that you or your users input into the Service (‘Client Data’). You grant us a limited, non-exclusive license to store, process, and use Client Data solely to provide the Service to you. We will not use Client Data for any other purpose.

6.3 Feedback

If you submit suggestions, ideas, or feedback about the Service, you grant us a royalty-free, worldwide, irrevocable license to use such feedback without any obligation of confidentiality or compensation to you.

7. Confidentiality

Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to any third party without prior written consent, except as required by law. Confidential information includes, but is not limited to, pricing, business terms, Client Data, and proprietary platform features.

Either party may disclose confidential information if required by a court order or applicable law, provided that the disclosing party gives the other party prompt written notice (to the extent legally permitted) so that it may seek a protective order.

8. Data and Privacy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and storage of data as described in our Privacy Policy, available at crewpather.com/privacy-policy.

9. Service Availability and Uptime

We will make commercially reasonable efforts to maintain Service availability. However, we do not guarantee uninterrupted, error-free, or completely secure access to the Service. Planned and unplanned downtime may occur.

Uptime and availability of the Service is dependent on third-party infrastructure providers, including Vercel (frontend hosting) and Amazon Web Services (backend infrastructure). We pass through their respective availability commitments but do not provide any independent uptime guarantee beyond what these providers offer.

We are not liable for any loss, damage, or business interruption arising from Service downtime, whether planned or unplanned.

10. Mobile Applications

CrewPather provides mobile applications for field crew members on Android and iOS platforms.

• iOS App: Your use of the CrewPather iOS App must comply with Apple's then-current App Store Terms of Service. These Terms are between you and Stepping Stone Systems LLC, not Apple. Apple has no warranty obligation or liability with respect to the iOS App.
• Android App: Your use of the CrewPather Android App must comply with Google's then-current Google Play Terms of Service. Google is only a distributor and has no liability with respect to the Android App.
• Automatic Updates: The mobile apps may receive automatic updates. Your continued use of the updated app constitutes acceptance of any updated Terms.
• Offline Functionality: Certain features support offline use with automatic sync when connectivity is restored. We are not liable for data discrepancies arising from sync failures.

11. Term and Termination

11.1 Term

These Terms commence on the date you first access the Service and continue until terminated in accordance with this Section.

11.2 Termination by Client

You may terminate these Terms by cancelling your subscription in accordance with Section 4.4 and ceasing all use of the Service.

11.3 Termination by Company

We may suspend or terminate your access to the Service immediately and without prior notice if:

• You breach any provision of these Terms
• Payment is overdue following written notice
• We are required to do so by applicable law
• We reasonably determine your use of the Service poses a security or legal risk

11.4 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Within 90 days of termination, you may request an export of your Client Data. After 90 days, we have no obligation to retain your Client Data. We are not liable for any loss of data following this period.

11.5 Surviving Provisions

The following sections survive termination: Ownership and Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

12. Disclaimers

13. Limitation of Liability

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages, and even if a limited remedy fails of its essential purpose.

14. Indemnification

You agree to defend, indemnify, and hold harmless Stepping Stone Systems LLC, its officers, directors, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service or any use by your authorized users
• Your violation of these Terms or any applicable law
• Your Client Data or your users' data, including any claim that such data violates the rights of any third party
• Any dispute between you and a third party in connection with your use of the Service

We will notify you promptly of any such claim and cooperate reasonably in its defense. We reserve the right, at our own expense, to assume exclusive control of any matter subject to indemnification by you.

15. Force Majeure

We shall not be liable for any failure or delay in performance arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, internet or infrastructure outages, or third-party service provider failures (including AWS or Vercel). During any such event, our obligations under these Terms are suspended.

16. General Provisions

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.

16.2 Entire Agreement

These Terms, together with our Privacy Policy and any applicable order or payment confirmation, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, representations, and understandings.

16.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged and agreed to in writing.

16.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.

16.6 Notices

All legal notices to us must be sent in writing to support@crewpather.com or to our registered address. Notices to you may be sent via email to the address on your account or via in-platform notification.

16.7 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

16.8 Changes to Terms

We may update these Terms at any time. We will provide at least 14 days' written notice of material changes via email or in-platform notification. Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

17. Contact Us

For questions or legal notices regarding these Terms: